Frequently Asked Questions

SHIPPING

check_box

How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

check_box

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@calorial.com or use our

check_box

Why USPS Shows "Awaiting Item"?

We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order

check_box

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

BACK PILLOW

check_box

How does Calorial Back work?

Calorial Back is the brother to the infamous Thera Pillow. It utilizes vibration heat massage to comfortably give you a soothing heat massage. It is the most comfortable back pain relief found anywhere in the world!

check_box

How long should I use Calorial Back for?

The Calorial Back's comfortable heat massage lasts for 15 - 20 minutes to give you the most comfortable heat and air pressure massage for your back.

check_box

Can I go to sleep with Calorial Back?

The kit is equipped with a washable design and an IPX7 waterproof rating, allowing for easy cleaning. Simply rinse the device under a tap after each use. Ensure that it is completely dry before storage.

check_box

What if I find it uncomfortable?

That is absolutely ok! It usually takes 1 - 2 days for your back to get used to it. You should start to feel better relief after that.

CONTOUR PILLOW

check_box

Is the pillow suitable for all neck sizes?

Yes, our pillow is designed to accommodate various weight and sizes.

check_box

How long is the shipping time?

Our products are currently being delivered in the USA between 7 - 14 business days.

check_box

Can I return it if I don't see results?

Absolutely! We provide a full Money Back Guarantee within 90 days of delivery in any case you aren't satisfied with our product.

check_box

Can I use the pillow if I have a medical condition or previous neck injury?

If you have a medical condition or neck injury, we strongly advise consulting with your healthcare professional before using Calorial. They can evaluate your specific situation and determine if the product is suitable for you or if other treatments are more appropriate.

TRAVEL PILLOW

check_box

How does Calorial Back work?

Calorial Travel is the cousin to the infamous Calorial Pillow. It utilizes vibration heat massage combined with air pressure lifting technique to comfortably stretch your back at just the right angle of 26° while giving you a soothing heat massage.

check_box

How long should I use Calorial Travel for?

The Calorial Travel comfortable heat massage lasts for 15 - 20 minutes to give you the most comfortable heat and vibration massage for your neck.

check_box

What if I find it uncomfortable?

That is absolutely ok! It usually takes the first 1 - 2 hours for your neck to get used to it. You should start to feel better relief after that.

check_box

Can I return it if I don't see results?

Absolutely! We provide a full Money Back Guarantee within 90 days of delivery in any case you aren't satisfied with our product.

check_box

Is it safe for everyone to use?

We designed our Calorial Travel to be accommodating to all needs no matter the age or gender. However, every situation is different. For detailed guidelines to your specific needs, we recommend consulting with your provided medical professional.

WARRANTY

check_box

What if it stops working?

Need more help? You can contact us through our contact page! We will be happy to assist you.